FAQ's

How can I contact Zen Notes?

You can email us at info@zen-notes.com, and our customer service team will be happy to assist you with any inquiries!

Do you ship worldwide?

Yes, we offer worldwide shipping.

Where do you ship from?

We ship all orders from Hong Kong.

Can I change or cancel my order?

You must request any changes or cancellations within 12 hours of placing your order. After that time, your order can be returned for a full refund once received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

Orders are processed between Monday and Friday within 1-3 business days from the order date. They will ship the next day after processing.

How long will it take to receive my order?

Orders typically take between 2-4 weeks to arrive due to high demand.

What if I don't receive my order?

If your order doesn’t arrive within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices on our site are tax-free in EUR Dollars. You may be liable for import taxes, duties, and customs fees once your order reaches its final destination. These charges are determined by your local customs office.

How do I return an item?

Please contact us at info@zen-notes.com for return instructions.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us with your order number, photographs of the item(s), and relevant details if you receive a defective, incorrect, or damaged product. We will resolve your case as soon as possible.

When will I receive my refund?

Refunds will be processed to your original form of payment within 7-10 business days of receiving the returned item or cancellation request. For questions regarding your refund, please contact your bank or card issuer.

Feel free to contact us for help.